Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your use of Haldren's property rental services in Johor Bahru, Malaysia. By accessing our website or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our services.

For questions about these terms, contact us at [email protected].

2. Definitions

In these Terms and Conditions:

• "Service" refers to Haldren's property rental facilitation services in Johor Bahru
• "User," "You," or "Your" refers to individuals or entities using our services
• "We," "Us," or "Our" refers to Haldren
• "Property" refers to real estate available for rental through our service
• "Tenant" refers to individuals who enter into rental agreements through our facilitation
• "Owner" refers to property owners we represent

3. Service Description

Haldren provides property rental facilitation services including:

• Property matching and viewing coordination
• Rental agreement preparation and documentation assistance
• Move-in coordination and property orientation
• Ongoing tenant support during the rental period

We act as a facilitator between property owners and prospective tenants. Rental agreements are established directly between tenants and property owners.

4. Eligibility and User Accounts

To use our services, you must:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Maintain the confidentiality of any account credentials

You are responsible for all activities conducted through your account and must notify us immediately of any unauthorized use.

5. User Responsibilities

5.1 Information Accuracy

You agree to provide truthful, accurate, and complete information about your rental requirements, financial situation, and identification documents.

5.2 Property Viewings

During property viewings, you agree to:

• Arrive at scheduled times or provide advance notice of cancellation
• Treat properties with respect and care
• Not damage property or remove items
• Follow safety guidelines and building regulations

5.3 Prohibited Activities

You may not:

• Provide false information or misrepresent your identity
• Use our services for illegal purposes
• Attempt to circumvent our facilitation service to contact property owners directly during the viewing process
• Harass staff or property owners
• Use our website to distribute spam or malicious content

6. Rental Agreements

Rental agreements are contracts between tenants and property owners. Haldren facilitates the documentation process but is not a party to these agreements.

6.1 Lease Terms

Lease terms, including rental amounts, security deposits, and tenancy duration, are agreed upon between tenants and property owners. We provide documentation assistance but do not determine these terms.

6.2 Compliance

All rental agreements must comply with Malaysian property and tenancy laws. Tenants are responsible for understanding their rights and obligations under these agreements.

7. Payment Terms

7.1 Service Fees

Our facilitation services may involve fees, which will be clearly communicated during the consultation process. Payment terms and methods will be specified in our service agreement.

7.2 Rental Payments

Rental payments, security deposits, and other property-related fees are paid directly to property owners or their designated management companies according to lease terms.

7.3 Currency

All fees and rental amounts are in Malaysian Ringgit (RM) unless otherwise specified.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Haldren or its content suppliers and is protected by Malaysian and international copyright laws.

You may view and print content for personal use but may not reproduce, distribute, or create derivative works without our written permission.

9. Disclaimers and Limitations

9.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access to our website or services. We may suspend services for maintenance or technical issues.

9.2 Property Information

While we conduct property assessments, information about properties is provided for guidance purposes. We encourage tenants to conduct their own inspections and due diligence.

9.3 No Guarantees

We do not guarantee:

• Availability of specific properties at all times
• Approval of rental applications by property owners
• Specific outcomes from using our services
• Future property value or rental market conditions

10. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Haldren is not liable for disputes between tenants and property owners
• We are not responsible for property condition issues or maintenance problems arising after lease commencement
• Our liability for any damages is limited to the amount of service fees paid
• We are not liable for indirect, consequential, or punitive damages

This limitation does not affect rights that cannot be excluded under Malaysian consumer protection laws.

11. Indemnification

You agree to indemnify and hold harmless Haldren, its employees, and representatives from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of third parties.

12. Termination

We may terminate or suspend your access to our services if you:

• Violate these Terms and Conditions
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Harass our staff or property owners

You may discontinue use of our services at any time. Obligations under active rental agreements continue according to lease terms.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Johor Bahru, Malaysia.

13.2 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt informal resolution through good faith negotiation.

13.3 Arbitration

If informal resolution fails, disputes may be submitted to arbitration under the Arbitration Act 2005 of Malaysia.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Haldren regarding our services and supersede any prior agreements.

14.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full effect.

14.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign your rights or obligations under these terms without our written consent. We may assign our rights to a successor entity.

15. Changes to Terms

We may update these Terms and Conditions to reflect changes in our services or legal requirements. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated effective date at the top of this page

Continued use of our services after changes become effective constitutes acceptance of the updated terms.